Frequently Asked Questions

General

Are Payments Secure?

ThrivingLocally’s checkout process uses PayPal, one of the most accepted payment solutions on the web. Because of this, ThrivingLocally has the same payment protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. ThrivingLocally will never obtain or have access to financial information.

Learn more about PayPal’s security by clicking here.

Can I buy from other cities or just the one I live in?

Thriving Locally is still an infant, during the early phases the purchasing my be restricted to within your area. In no time we will be able to offer you shopping from stores right across Canada, and maybe one day, the world!

To browse stores outside of your community click the “More Cities” tab at the very top right corner of the page.

Can a customer buy from me without a Paypal account?

Short answer YES.  BUT they will need to use a credit card or debit card instead.  We do not use money order or mail by cheque payment process because of the delay in the transaction.

If the customer does not have a paypal account they can simply select the “pay with a credit or debit card”.

Please note that PayPal does make it a bit tricky.  Because they want you to create an account (but you do not need to) CLICK HERE to view these couple of steps you should be aware of to make your transaction smoother.

NeedPaypalTopay

How do I cancel my ThrivingLocally account?

Easy – just send us an e-mail with your login name and we will look after that.

What does a verified Paypal account mean?

Verification helps reduce online fraud and increase the security of PayPal transactions for yourself and for everyone you do business with.

A Verified buyer/seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process. Verification increases the overall security of the PayPal network.

Getting Verified is secure, easy, and free-simply add a bank account to your PayPal account.

What types of businesses can open up a shop here?

Only Locally Owned + Independent + Small Business.

Essentially any and all locally owned AND independent AND small businesses in your community are able to be apart of the ThrivingLocally community anybody from the cottage industry like craft makers to farmers,  from restaurants to baby sitters, from bookkeepers to beekeepers, basically anything under the sun!

The definition of “independent” and the resulting guidelines used by ThrivingLocally were not created quickly or without thought and unfortunately, no one can be all things to all people. Given the wide variations in the amount of corporate input and support among the thousands of franchise and chain operations around the country, ThrivingLocally supports one very specific, very unique business model—that of the locally owned independent small business with the majority of those small business being micro-businesses.

A Locally Owned Independent Small Business is defined as businesses with very few retail outlets, usually a single store, with no headquarters or centralized management.  Owner-operated and usually run from the shop (or from one of the shops where there are many).

  • A small business with fewer than 50 employees
  • A small business operated by a self-employed person with no paid help
  • A micro-business is defined as a small business with fewer than five employees.

…BUT there are a few exemptions:

 

No Franchises

Franchising is the practice of using another firm’s successful business model. For the franchisor, the franchise is an alternative to building ‘chain stores’ to distribute goods that avoids the investments and liability of a chain. The franchisor’s success depends on the success of the franchisees. The franchisee is said to have a greater incentive than a direct employee because he or she has a direct stake in the business.  Essentially, and in terms of distribution, the franchisor is a supplier who allows an operator, or a franchisee, to use the supplier’s trademark and distribute the supplier’s goods. In return, the operator pays the supplier a fee.

 

No Big Box/Chain Stores

Chain stores are retail outlets that share a brand and central management, and usually have standardized business methods and practices. Before considered a chain, stores must meet a litmus test; it must have more than 10 units under the same brand and have a central headquarters, otherwise it offers franchise contracts or is publicly traded. These characteristics also apply to chain restaurants and some service-oriented chain businesses. In retail, dining, and many service categories, chain businesses have come to dominate the market in many parts of the world. A franchise retail establishment is one form of chain store.

 

No Network or Multi Marketing (Primary) Businesses

Here is a pretty comprehensive list for reference http://www.mlmconsultant.com/mlm_company_list_directory.htm

Multi-level marketing (MLM) is a marketing strategy in which the sales force is compensated not only for sales they personally generate, but also for the sales of the other salespeople that they recruit. This recruited sales force is referred to as the participant’s “downline”, and can provide multiple levels of compensation.  Other terms used for MLM include pyramid selling, network marketing and referral marketing.  Most commonly, the salespeople are expected to sell products directly to consumers by means of relationship referrals and word of mouth marketing.Some people use direct selling as a synonym for MLM, although MLM is only one type of direct selling, which started centuries ago with peddling.

Companies that use MLM models for compensation have been a frequent subject of criticism and lawsuits. Criticism has focused on their similarity to illegal pyramid schemes, cult-like behaviour, price fixing of products, high initial entry costs (for marketing kit and first products), emphasis on recruitment of others over actual sales, encouraging if not requiring members to purchase and use the company’s products, exploitation of personal relationships as both sales and recruiting targets, complex and sometimes exaggerated compensation schemes, the company making major money off its training events and materials, and cult-like techniques which some groups use to enhance their members’ enthusiasm and devotion.

In contrast to MLM is single-level marketing, where the person is rewarded only for the immediate income between the exchange of a product and monetary benefit.

What forms of payment are offered?

We accept lots of forms of payment including Visa, Mastercard, Discover Card, American Express as well as Paypal. Paypal offers a convenient and safe place to process credit cards. In order to pay with a credit card simply select Paypal on the checkout page then submit your order, you will be taken to a PayPal page to finish your transaction.

Are Payments Secure?

ThrivingLocally’s checkout process uses PayPal, one of the most accepted payment solutions on the web. Because of this, ThrivingLocally has the same payment protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. ThrivingLocally will never obtain or have access to financial information.

Learn more about PayPal’s security by clicking here.

What does it cost to set up a shop and sell on ThrivingLocally?

Not much at all!

  • less than a couple of lattes a month!
  • To open a shop on the ThrivingLocally marketplace you will need to set up a “shop subscription”.  You get 2 months free and then your monthly or yearly subscription payment will start.
  • View the Fees through this link

Shoppers

How Do I Get In Touch With a Shop Owner?

Thinking about purchasing a product or a service but you have a few questions you want to ask the store owner before you buy? Be sure to read the product description section below the listing and check the “About” section of the store.

If the information you’re looking for isn’t in those sections then you can use the “contact” links found on the listing pages or the shop pages.

Did you purchase a product or service and now you need to get in contact with the store owner? Maybe you’re still waiting on a product and you want to check in on the shipping schedule?  All of these requests should go to the store owner you purchased from.

“Contact Shop” on PRODUCT / SERVICE Page

ContactShop1

“Contact Shop” on SHOP Page

ContactShop2

If you have a question for ThrivingLocally and would like to get in touch with a member of our Customer Experience team, check out our Contact Us page

How do I get a refund

Bought a product but no longer want it? Product taking too long to arrive? Never arrived at all? Wrong product arrived? Getting a refund is simple with your Paypal account.

Here’s how:

  1. Log in to your PayPal account
  2. Click Activity
  3. Click the payment you want a refund for
  4. Click “Contact Seller Through PayPal”
  5. Follow the prompts from there

If your seller doesn’t agree to refund your money, you can open a dispute in the Resolution Center. You can open a dispute if you didn’t receive your item or you received something that doesn’t match the seller’s description. (You have to open a dispute with PayPal within the timeframe noted in the transaction details.)

In the Resolution Center, you can communicate directly with the seller and try to resolve the problem. If you aren’t able to work it out, we may be able to help you get a refund.

Note:

  • If you paid with your debit card or credit card, your payment is refunded to your debit card or credit card. It may take up to 30 days for the refund to appear on your card statement.
  • If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal account.

How do I cancel an order I no longer want?

For now send e-mail to admin@thrivinglocally.com

We are working on expanding this answer!

What forms of payment are offered?

We accept lots of forms of payment including Visa, Mastercard, Discover Card, American Express as well as Paypal. Paypal offers a convenient and safe place to process credit cards. In order to pay with a credit card simply select Paypal on the checkout page then submit your order, you will be taken to a PayPal page to finish your transaction.

What types of businesses can open up a shop here?

Only Locally Owned + Independent + Small Business.

Essentially any and all locally owned AND independent AND small businesses in your community are able to be apart of the ThrivingLocally community anybody from the cottage industry like craft makers to farmers,  from restaurants to baby sitters, from bookkeepers to beekeepers, basically anything under the sun!

The definition of “independent” and the resulting guidelines used by ThrivingLocally were not created quickly or without thought and unfortunately, no one can be all things to all people. Given the wide variations in the amount of corporate input and support among the thousands of franchise and chain operations around the country, ThrivingLocally supports one very specific, very unique business model—that of the locally owned independent small business with the majority of those small business being micro-businesses.

A Locally Owned Independent Small Business is defined as businesses with very few retail outlets, usually a single store, with no headquarters or centralized management.  Owner-operated and usually run from the shop (or from one of the shops where there are many).

  • A small business with fewer than 50 employees
  • A small business operated by a self-employed person with no paid help
  • A micro-business is defined as a small business with fewer than five employees.

…BUT there are a few exemptions:

 

No Franchises

Franchising is the practice of using another firm’s successful business model. For the franchisor, the franchise is an alternative to building ‘chain stores’ to distribute goods that avoids the investments and liability of a chain. The franchisor’s success depends on the success of the franchisees. The franchisee is said to have a greater incentive than a direct employee because he or she has a direct stake in the business.  Essentially, and in terms of distribution, the franchisor is a supplier who allows an operator, or a franchisee, to use the supplier’s trademark and distribute the supplier’s goods. In return, the operator pays the supplier a fee.

 

No Big Box/Chain Stores

Chain stores are retail outlets that share a brand and central management, and usually have standardized business methods and practices. Before considered a chain, stores must meet a litmus test; it must have more than 10 units under the same brand and have a central headquarters, otherwise it offers franchise contracts or is publicly traded. These characteristics also apply to chain restaurants and some service-oriented chain businesses. In retail, dining, and many service categories, chain businesses have come to dominate the market in many parts of the world. A franchise retail establishment is one form of chain store.

 

No Network or Multi Marketing (Primary) Businesses

Here is a pretty comprehensive list for reference http://www.mlmconsultant.com/mlm_company_list_directory.htm

Multi-level marketing (MLM) is a marketing strategy in which the sales force is compensated not only for sales they personally generate, but also for the sales of the other salespeople that they recruit. This recruited sales force is referred to as the participant’s “downline”, and can provide multiple levels of compensation.  Other terms used for MLM include pyramid selling, network marketing and referral marketing.  Most commonly, the salespeople are expected to sell products directly to consumers by means of relationship referrals and word of mouth marketing.Some people use direct selling as a synonym for MLM, although MLM is only one type of direct selling, which started centuries ago with peddling.

Companies that use MLM models for compensation have been a frequent subject of criticism and lawsuits. Criticism has focused on their similarity to illegal pyramid schemes, cult-like behaviour, price fixing of products, high initial entry costs (for marketing kit and first products), emphasis on recruitment of others over actual sales, encouraging if not requiring members to purchase and use the company’s products, exploitation of personal relationships as both sales and recruiting targets, complex and sometimes exaggerated compensation schemes, the company making major money off its training events and materials, and cult-like techniques which some groups use to enhance their members’ enthusiasm and devotion.

In contrast to MLM is single-level marketing, where the person is rewarded only for the immediate income between the exchange of a product and monetary benefit.

What do I need to buy from a shop on ThrivingLocally?

You mean besides the desire to buy local, investing in your community, and keeping your community unique?

You can shop local and in confidence knowing that each and every shop on ThrvingLocally can process these three payment options:

Paypal

Credit Card

Debit Card

These are all processed through the PayPal merchant service site BUT you do not need to have an account to use your Credit or Debit card.

What does a verified Paypal account mean?

Verification helps reduce online fraud and increase the security of PayPal transactions for yourself and for everyone you do business with.

A Verified buyer/seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process. Verification increases the overall security of the PayPal network.

Getting Verified is secure, easy, and free-simply add a bank account to your PayPal account.

What forms of payment are offered?

We accept lots of forms of payment including Visa, Mastercard, Discover Card, American Express as well as Paypal. Paypal offers a convenient and safe place to process credit cards. In order to pay with a credit card simply select Paypal on the checkout page then submit your order, you will be taken to a PayPal page to finish your transaction.

Are Payments Secure?

ThrivingLocally’s checkout process uses PayPal, one of the most accepted payment solutions on the web. Because of this, ThrivingLocally has the same payment protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. ThrivingLocally will never obtain or have access to financial information.

Learn more about PayPal’s security by clicking here.

Shop owners

What does it cost to set up a shop and sell on ThrivingLocally?

Not much at all!

  • less than a couple of lattes a month!
  • To open a shop on the ThrivingLocally marketplace you will need to set up a “shop subscription”.  You get 2 months free and then your monthly or yearly subscription payment will start.
  • View the Fees through this link

How do I know when an order is placed from my shop?

There are a couple ways you will know that someone has placed on order with you.

1. You will receive an email alerting you of your order, as well as the pertaining Invoice
2. Paypal will be sending you can email letting you know that you are rich

neworderemail

When you find out that you have a new order, sign into your account and click on the “My Shop” button at the very top right of the page, this will take you to your shop Dashboard. On the Dashboard you will see the list of the orders from your customers.

What kinds of products and services are not allowed to be sold on the marketplace?

Thriving Locally may be a lot of things, but it is also not a lot of other things. This is not a brothel, armory, illegal drug store or dangerous chemicals market.

Besides these obvious things, there are some items that you may find more surprising (like certain food items or copyrighted material), so please have a read through the “Prohibited” sections of the Sellers Guidelines for a more detailed explanation.

How do I cancel an order that I can not fulfill?

For now send e-mail to admin@thrivinglocally.com

We are working on expanding this answer!

Can I sell to other cities or just the city I live in?

You can, but just not right now.
At the moment everything is Nanaimo based on local delivery service but we have added National Shipping and we just fine tuning that option.  This national shipping option is planned to be implemented at end of 2016.

What is the difference between Category and Collection

These are all ways that help organize items and make them easy to find.

Category

Categories make sorting and finding items really quick and simple. Items with similar purpose or characteristics are conveniently grouped together. Often a broad category will have multiple more refined categories inside of it, making finding items super easy.

Tag

Tags are words or short phrases that relate to or describe an item. Although not always visible to the viewer, often tags are part of a products description, which helps when looking for an item using the search bar.

Collection

Collections are groups of items that all relate to a certain event, occasion, season or holiday. Like categories,but less analytical and more human! A shoe store may add flip flops to the “Summer” collection and red stilettos to “Valentines Day”.

I want to sell food online. Any restrictions?

Because we are a “local marketplace” you are going to find the restrictions for selling food to be much less stringent than if you were reselling in a supermarket.  Generally speaking anything that can be sold at a farmers market can be sold online through our marketplace.

Our delivery service typically has the product delivered within an hour or 2 from pick up so any perishables are not in transit very long.

Here is a sampling list of food products that are allowed at farmers markets.  There are many more too!  We suggest you consult with your local health authority to confirm and just let them know that “the delivery is local and transit time is typically less than an hour in temperature controlled containers”.

 apple sauce
 brownies
 bread and buns (no dairy or cheese fillings)
 butter tarts
 pies (fruit filled only, no cream filled or cream based)
 cakes (icing sugar only, no dairy or synthetic whipped cream)
 dry cereal products
 chocolate (provided it is used for re-melted or re-molded products only and (1) not purchased from
bulk bins; (2) sourced from a chocolate manufacturer that can provide a certificate of assurance that
chocolate is free from Salmonella).
 cinnamon buns (sugar icing only)
 cookies
 dried fruits
 fresh fruits and vegetables
 fudge
 hard candy
 honey
 jam and jelly (pH 4.6 or less or aw of 0.85 or less)
 muffins (no dairy fillings)
 popcorn
 noodles (dry flour and water only, no egg based)
 pickled vegetables (vinegar base, pH 4.6 or less)
 relish (vinegar base, pH 4.6 or less)
 wine and herb vinegar
 syrup
 toffee
 salsa (if pH and Aw within acceptable ranges and the food contains no animal protein. If whole or cut
tomatoes are used as an ingredient, then the pH of the final product must be less than 4.2.)

For products not listed above, please consult your local Health Authority.

What are all the Categories?

We have many categories and we are sure there is one for your listing!  They are basically divided up between Products and Services.

Go to this page to view the complete list

How do I set up my shop?

It is easy as 1, 2, 3!

How do I cancel my shop subscription?

Here’s how:
1. Log in to your PayPal account.
2. Click Profile near the top of the page.
3. Click My money.
4. Click Update in the My preapproved payments section.
5. Click Cancel or Cancel automatic billing and follow the instructions.

ThrivingLocally will then update your account status back to a “customer” account.

Can I embed my shop inside my company website?

YES you Can!

Just use this HTML code in your HTML editor.

EmbeddedShopInstructions

EmbeddedShopImage

So you would just replace the URL with your store address in both places.

AND you can adjust the width of the window to suit your site
width=”1000″ height=”1700″

This is a sample of what it would look like on our site.

What does a verified Paypal account mean?

Verification helps reduce online fraud and increase the security of PayPal transactions for yourself and for everyone you do business with.

A Verified buyer/seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process. Verification increases the overall security of the PayPal network.

Getting Verified is secure, easy, and free-simply add a bank account to your PayPal account.

Can a customer buy from me without a Paypal account?

Short answer YES.  BUT they will need to use a credit card or debit card instead.  We do not use money order or mail by cheque payment process because of the delay in the transaction.

If the customer does not have a paypal account they can simply select the “pay with a credit or debit card”.

Please note that PayPal does make it a bit tricky.  Because they want you to create an account (but you do not need to) CLICK HERE to view these couple of steps you should be aware of to make your transaction smoother.

NeedPaypalTopay

What types of businesses can open up a shop here?

Only Locally Owned + Independent + Small Business.

Essentially any and all locally owned AND independent AND small businesses in your community are able to be apart of the ThrivingLocally community anybody from the cottage industry like craft makers to farmers,  from restaurants to baby sitters, from bookkeepers to beekeepers, basically anything under the sun!

The definition of “independent” and the resulting guidelines used by ThrivingLocally were not created quickly or without thought and unfortunately, no one can be all things to all people. Given the wide variations in the amount of corporate input and support among the thousands of franchise and chain operations around the country, ThrivingLocally supports one very specific, very unique business model—that of the locally owned independent small business with the majority of those small business being micro-businesses.

A Locally Owned Independent Small Business is defined as businesses with very few retail outlets, usually a single store, with no headquarters or centralized management.  Owner-operated and usually run from the shop (or from one of the shops where there are many).

  • A small business with fewer than 50 employees
  • A small business operated by a self-employed person with no paid help
  • A micro-business is defined as a small business with fewer than five employees.

…BUT there are a few exemptions:

 

No Franchises

Franchising is the practice of using another firm’s successful business model. For the franchisor, the franchise is an alternative to building ‘chain stores’ to distribute goods that avoids the investments and liability of a chain. The franchisor’s success depends on the success of the franchisees. The franchisee is said to have a greater incentive than a direct employee because he or she has a direct stake in the business.  Essentially, and in terms of distribution, the franchisor is a supplier who allows an operator, or a franchisee, to use the supplier’s trademark and distribute the supplier’s goods. In return, the operator pays the supplier a fee.

 

No Big Box/Chain Stores

Chain stores are retail outlets that share a brand and central management, and usually have standardized business methods and practices. Before considered a chain, stores must meet a litmus test; it must have more than 10 units under the same brand and have a central headquarters, otherwise it offers franchise contracts or is publicly traded. These characteristics also apply to chain restaurants and some service-oriented chain businesses. In retail, dining, and many service categories, chain businesses have come to dominate the market in many parts of the world. A franchise retail establishment is one form of chain store.

 

No Network or Multi Marketing (Primary) Businesses

Here is a pretty comprehensive list for reference http://www.mlmconsultant.com/mlm_company_list_directory.htm

Multi-level marketing (MLM) is a marketing strategy in which the sales force is compensated not only for sales they personally generate, but also for the sales of the other salespeople that they recruit. This recruited sales force is referred to as the participant’s “downline”, and can provide multiple levels of compensation.  Other terms used for MLM include pyramid selling, network marketing and referral marketing.  Most commonly, the salespeople are expected to sell products directly to consumers by means of relationship referrals and word of mouth marketing.Some people use direct selling as a synonym for MLM, although MLM is only one type of direct selling, which started centuries ago with peddling.

Companies that use MLM models for compensation have been a frequent subject of criticism and lawsuits. Criticism has focused on their similarity to illegal pyramid schemes, cult-like behaviour, price fixing of products, high initial entry costs (for marketing kit and first products), emphasis on recruitment of others over actual sales, encouraging if not requiring members to purchase and use the company’s products, exploitation of personal relationships as both sales and recruiting targets, complex and sometimes exaggerated compensation schemes, the company making major money off its training events and materials, and cult-like techniques which some groups use to enhance their members’ enthusiasm and devotion.

In contrast to MLM is single-level marketing, where the person is rewarded only for the immediate income between the exchange of a product and monetary benefit.

What does it cost to set up a shop and sell on ThrivingLocally?

Not much at all!

  • less than a couple of lattes a month!
  • To open a shop on the ThrivingLocally marketplace you will need to set up a “shop subscription”.  You get 2 months free and then your monthly or yearly subscription payment will start.
  • View the Fees through this link

How to activate Pending Vendor Account

Step 1 – login to your account and select the “Activate Shop” button found on the navigation bar

pendingvendor-activate

Step 2 – Click on the subscription link

pendingvendor-clicktosubscription

 

Step 1 – Select the subscription plan, add to cart and follow the check out process.

pendingvendor-subscribe